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Frequently Asked Questions 

How long are sessions?

Sessions are generally 50 minutes long however session length may vary depending on what you and your therapist decide is best. Sessions longer than 50 minutes are offered in 25-minute increments and the same rate will be applied. For example, if your fee is $100 for 50 minute sessions, then a 75 minute session would be $150. 

*Please note that the fees listed reflect a 50-minute session.

How do I select a therapist?

We highly recommend taking some time to carefully read through our therapist's bios to get a sense of who they are as people and as therapists since our identities do not exist separately. We put a lot of care into how we describe ourselves and strive to be authentic and vulnerable in order to help you determine if we are going to work well with one another. If you notice a sense of ease, curiosity, or hope as you read through, these might be indications of a good fit and we encourage you to reach out!

What is an intake?

An "intake" is simply your first session which serves as an opportunity for you and your therapist to get acquainted and start to explore what you are hoping to get out of therapy. If, after this session, you are hopeful about continuing to work together, another session is scheduled. If you are uncertain, we encourage you to share what you’re feeling; we are happy to explore this with you or simply point you to some other options. It is normal to feel nervous or unsure and building rapport can take many sessions!

Do you accept insurance?

No, and here are our thoughts on why: In order to protect your privacy and autonomy, we do not work with any insurance companies. Insurance companies require us to diagnose you and to share detailed private information with them in order to be entitled to services. Many insurance companies do not offer any mental health coverage or only cover a few sessions. Your needs are our priority and we believe we can offer you the best care possible without third-party interference.

What does therapy cost, and how do I pay?

Fees range depending on your therapist's training, specialty, and availability. We feel transparency is important so please check out the Meet The Team section to view each therapist's bio and their fee. You can also email us for more information on sliding scale availability.

We accept all major credit cards and HSA/FSA accounts and can provide Superbills for reimbursement (see below).

Will you provide superbills/invoices?

You are welcome to contact your insurance company directly to find out if you qualify for out-of-network reimbursement. We can provide you with an invoice or "superbill" to submit, however, we are not able to guarantee that any claim will be approved. This route also requires a diagnosis but may be less invasive. 

Do you offer in person sessions?

We welcome clients in our Center City office at 1518 Walnut Street. For photos and additional details, please check out the Our Office page. 

Please note: We will always provide the option to meet virtually as well for those who cannot attend sessions in person for any reason.

What is your cancellation policy?

We have a cancellation policy of 24 hours: cancellations made later than this are charged at their full session rate. For lateness, we will wait up to 15 minutes but beyond this we will need to reschedule as anything less than 35 minutes is not clinically appropriate and the session will be considered a late cancellation. We are flexible and willing to reschedule without penalty when our schedules allow for it. For folks with chronic illnesses or disabilities that may cause more frequent cancellations, we will work with you collaboratively on a system that works best for both therapist and client. 

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